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Flexible Booking procedures

We Are Open for bookings! NEW Flexible Booking Policy Available

 

We understand that it’s normal to feel cautious about making travel plans in the near future.

You’re not alone.

We’ve been talking to customers frequently throughout this difficult and uncertain time and have paid close attention to their feelings and feedback.

Our customers are anxious and apprehensive, yet they’re also seeking something to look forward to in post-quarantine life.

That’s why we’ve introduced our new Flexible Booking Policy to give you total peace of mind so you can confidently book your next trip with Scot Mountain Holidays whilst eliminating any risk.

 

You choose at no extra charge from either our Flexible deposit or Ultimate flexible payment booking options depending on what YOU feel comfortable with. We want you to have clarity in where you stand with us going forwards and allow you to feel totally comfortable about changing your mind.

Flexible deposit booking option:

Book Any Tour Of Your Choice, Pay £100 Deposit Per Person And 

Change The Dates And/Or Destination Up 2 Times For Free* 

Up To 21 Days Before Departure.

 

Ultimate flexible payment booking option:

Book Any Tour Of Your Choice, Pay In Full And 

Change The Dates, And/Or Destination, As Many Times As You Like 

For Free* Up To 14 Days Before Departure.

 

Both of our FLEX options give you freedom from financial worry or tie-in by allowing you to delay your departure and transfer your payment to another date of your choice, free of charge. 

 

We’re here to reassure you that booking with Scot Mountain Holidays means it’s time to stress less and get excited for your next travel experience!

 

*We need to apply some conditions in order to make this possible for everyone so we have outlined these in full on our FAQs section below. Still got questions? Chat to us by email or by phone for more details. We’d love to hear from you.

 

Frequently Asked Questions

Q. How do the Ultimate Flexible Payment and Flexible Deposit booking policies work exactly?

 

Both Ulitmate Flexible and Flexible Deposit allow you to change your booking date with Scot Mountain Holidays

The level of flexibility is entirely up to you and which payment option you choose.

Ulitmate Flexible and Flexible Deposit will apply to all new and existing reservations made for holidays that start from 1 June 2020 onwards.

 

Flexible Deposit booking

To secure your booking for any tour of your choice, right now a deposit of just £100 per traveller is all that’s required.

Where the £100 deposit has been paid and you wish to amend your booking, the following terms apply:

Changes you can make under a Flexible Deposit booking are:

  • The tour dates
  • The tour package (you can move to an alternative tour entirely)

Under Flexible Deposit, you are able to make a maximum of 2 changes. We ask that you make these changes as soon as possible and at the very latest 21 days before the departure date.

If you choose to change the dates of your tour, the new tour dates must be within 12 months of the original booked tour date.

Once your new tour has been confirmed, we will of course send you the new information by email so you have a full copy of the details.

After confirmation, the balance of the tour will be invoiced to you and payable 28 days before the new tour start date.

 

Credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value of the deposit paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 12 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Please note that if the balance of payment has been made or the full payment was made at the time of booking, Ultimate Flexible Booking conditions apply (see next section). 

 

Ultimate Flexible Booking

You will be eligible for Ultimate Flexible terms if you have paid for your tour in full, either:

  1. At the time of booking, or
  2. By deposit and balance installments.

Changes you can make under Ultimate Flexible:

  • The tour dates
  • The tour package (you can move to an alternative tour entirely)
  • The destination country of the tour

When you choose Ultimate Flexible, you are free to make an unlimited number of changes.

We ask that you make these changes as soon as possible and at the very latest 14 days prior to the tour departure date.

If you choose to change the dates of your tour, the new tour dates must be within 24 months of the original booked tour date.

Once your new tour has been confirmed, We will, of course, send you the new information by email so you have a full copy of the details.

In cases where you are changing to a higher priced tour, we ask that the outstanding balance is paid in full at the time of the change.

In cases where you are changing to a lower priced tour, a credit voucher will be issued for the difference in price. This voucher has a 24 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

 

More on credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 24 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

 

Private Groups:

For private groups, please note that we will ask the whole group to make changes as a group. Where the group size reduces due to a change, a re-price of the tour may be required.

 

Q: How many times can I change my booking?

Flexible Deposit entitles you to make 2 free-of-charge amendments to your original booking, including date and tour programme up to 21 days before the departure date.

Once you have used your free Flexible Deposit amendments, you cannot change dates again unless you pay the remaining balance in full so that Ultimate Flexible applies.

Ultimate Flexible entitles you to make unlimited free-of-charge amendments to your original bookings, including date and tour programme up to 14 days before the departure date.

 

Q: Is there a time limit within which I can rebook after I change my original booking?

Flexible Deposit requires that you reschedule your trip within 12 months of your original departure date.

Ultimate Flexible requires that you reschedule your trip within 24 months of your original departure date.

 

Q: I want to cancel my booking altogether – can I have a refund of my deposit?

Should you decide to completely cancel your trip with us our standard terms and conditions apply in that your deposit is non-refundable. We can only offer you alternative dates within 12 months of your original departure.

However, if you pay the remaining balance in full then our Ultimate Flex Booking Policy applies and you can choose alternative dates within 24 months of your original departure date.

Another option is to transfer your payment to a credit voucher. This voucher is valid for 12 or 24 months depending on the Flexible Option you chose, and can be gifted to another person of your choice if you decide not to travel.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

 

Q: How long do I have to notify Scot Mountain Holidays of a date change to my trip once I have decided to FLEX?

For Flexible Deposit, please let us know up to 21 days before your arrival date. At this point you must notify us immediately of your new preferred departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 12 months.

For Ultimate Flexible, please let us know up to 14 days before your departure date. At this point you must notify us immediately of your new preferred departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 24 months.

 

Q: Can I change both the destination and date of my booking?

Yes! Both Flexible Deposit and Ultimate Flexible booking means you can transfer your booking to another date or destination of your choice with no penalty within 12 or 24 months of your original departure date.

 

Q: What if I want to move my deposit to a date/destination which costs more or less than my original tour?

That’s no problem! If the tour or departure date to which you are moving is a higher price than the tour you are moving from, then:

  • With Flexible Deposit – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable 28 days before the new tour start date.
  • With Ultimate Flexible – Payment of the difference will be required at the time of the change.

If the tour or departure date to which you are moving is a lower price than the tour you are moving from,

  • With Flexible Deposit – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable 28 days before the new tour start date.
  • With Ultimate Flexible Booking – A credit voucher will be issued for the difference in price. This voucher has a 24 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

 

Q: I have a credit voucher, how do I use it or gift it to another?

Credit vouchers are valid for 12 or 24 months depending on the Flexible Deposit you chose, and can be gifted to another person of your choice if you decide not to travel.

If you chose to gift your credit voucher, we will need to be notified in writing/email and informed of the recipient’s name, email address and telephone number.

The recipient of your credit voucher must use the voucher within the original validity period.

Tour prices are not fixed or guaranteed until you have re-booked using your credit voucher. The published tour price at the time of booking will apply at the time of re-booking.

To re-book a tour using a voucher, simply contact us by email or by phone.

 

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